It’s a nice leather chair. I’ve had it less than two years. So I wasn’t happy when it started tilting side to side as much as it rocked from front to back. It felt like it was going to leave me on the floor any day and, besides, it was practically making me seasick. The nice people at Staples, where I bought it, gave me a copy of my receipt, the five More…
Posts Tagged ‘Customer Service’
My Office Chair, Customer Service, and Expense Control
Saturday, January 2nd, 2010Who Are Your Customers? And Why Are They Buying From You?
Wednesday, February 22nd, 1995As a snowboard retailer, you have a position in your market. You own it, and it’s yours to loose. The best way to loose it is to forget who your customers are and what they want. The other day I was in one of these warehouse stores. There was a snowboard with bindings for, I think, $299.00. The board had a full metal edge, the inserts and finish looked fine and the bindings, while More…
