Last week at Surf Expo, I made a speech where one of the things I highlighted was the importance of mobile. I said, “How mobile influences brick-and-mortar sales is more important than what you sell online.” I get back home and, low and behold, come across a presentation on just how dominant mobile is becoming worldwide.
It kind of looks like I may have understated the case for mobile in my presentation. This isn’t specific to our industry, but if you take maybe 10 minutes to go through and reflect on the slides, you’ll see what I mean. I guess I’d summarize and interpret the slides in the presentation as saying, “If you’re selling anything, anywhere, to anybody you have to be prepared to reach them on mobile devices as a condition of having a chance to compete for their business.” Most of you are selling something somewhere to somebody. If you’re not, you’ve got me intrigued and I’d like to hear from you.
This isn’t just in the so called developed world. It’s everywhere and will become more so with time.
You know, in over 20 years of involvement in this industry, it seems like I’ve watched everything that started as a potential competitive advantage turn into a requirement just to be in business. I suppose that’s because internet/mobile has given every customer access to nearly perfect information. That customer’s perception of the brand/product can no longer be shaped by a company’s advertising and promotion to the extent it once was. What, then, is the role and value of a brand?
Oh well. Here’s the link to the presentation.