Miscellaneous Stuff; Not Your Typical Market Watch

I read a lot of stuff. From time to time I come upon something I want to share with you. Often I hold on to it until it fits into something I’m writing. But at this point, I’ve got a few articles I’ve been saving that it’s just time to spring on you in the hope you might find them interesting or even useful. 

The first, and the most eclectic of the three, comes from the investor George Soros. It’s entitled “The Tragedy of the European Union and How to Resolve It.” Soros has been a hell of a successful investor over many years and at this point is worth bazillions. Part of the reason for his success, I think, is his sense of history and culture and his ability to look beyond the next month or year or more. As an investor, that has allowed him to see more clearly than most and to have some patience.
 
This is written at a high level, but the quality of the writing makes it a pretty easy read, and there are no graphs or mathematics. Obviously, it’s not about action sports or youth culture or fashion. But many of you do business in Europe, are already impacted by what’s going on there, and know there’s a great deal of uncertainty about a how it all work itself out.
 
Soros has an opinion about what the choices are, or at least should be. Whether those seem reasonable to you or not, his historical analysis of how Europe found its way to its current mess is about the best I’ve seen in the space he uses. I recommend turning off your cell, disconnecting from the internet, locking your door and reading this thoughtfully.
 
The second article is called “A Seasonal Business Aims to Survive the Off-Season.” I imagine this might strike a little closer to home for those of you in the snow business. The business in question is a restaurant and specialty food store, and its lean months are October through April. Still, I think you’ll find some of the issues they face and actions they consider to improve their off season and manage their cash flow recognizable. From time to time, I’ve said that we spend, as an industry, way too much time talking to each other and confirming what we already think and want to believe. Here’s a chance to see how a small business not in our industry deals with a similar issue.
 
Building a Brand When You Can’t Afford an Ad Agency” will strike a chord with everybody in our industry who has built a business from scratch. Interestingly, it’s not about social marketing and the internet.   I like it of course because what this guy did is pretty much consistent with what I’ve told people who’ve called me to ask how to build their new brand.  If I can find some Tito’s Handmade Vodka, I might have to change from Grey Goose (straight up with a twist).                   
 

 

 

Buckle’s Quarter and a Note on Auction Rate Securities

I should start out by telling you that the Buckle July 28, 2012 balance sheet is strong. But long term investments include $15.1 million in Auction Rate Securities (ARS). An ARS is a long term security with an interest rate that resets via a “Dutch auction” every 7 to 49 days depending on the terms of the security. Until about February of 2008, the ARS market was very active and very liquid and was a great way for corporations to park excess cash and earn a little extra return. Now it’s not liquid. I guess I mean it’s still not liquid. 

How do you know what an investment that isn’t trading regularly and isn’t liquid is worth? Well, you use “Unobservable inputs that are not corroborated by market data and are projections, estimates, or interpretations that are supported by little or no market activity and are significant to the fair value of the assets.”
 
Every time I read that somebody (not only Buckle) is using “unobservable inputs” as the basis for evaluating an investment, I chuckle. And Buckle notes that “…the Company has reason to believe that certain of the underlying issuers of its ARS are currently at risk…” But they also point out that even if the investment ends up being worth nothing, they’ll be fine, and I agree.
 
I first wrote about ARSs a few years ago and wanted to remind you that the issue is still around. The reason you might care (aside from “unobservable inputs” making you chuckle too- god I love that) is that our current economic mess was caused by a certain level of paralysis in the financial system. You can see, in the case of the ARS market at least, that there’s still some paralysis out there.
 
Buckle’s performance in the quarter ended July 28, 2012 was pretty much exactly the same as in the pcp (prior calendar period- same quarter the previous year). Sales rose 1.5% from $212.4 million to $215.5 million, but comparable store sales were down 0.8% or $1.6 million. “The decrease in comparable store sales was primarily due to a 4.2% decrease in the number of transactions at comparable stores during the period and a 0.9% decrease in the average number of units sold per transaction, partially offset by a 4.6% increase in the average retail price per piece of merchandise sold.” The sales increase came from opening new stores. They had 439 stores in 43 states at the end of the quarter.
 
The average retail price of a piece of merchandise sold was up $1.94 or 4.6% in the quarter compared to the pcp. I think it’s interesting that the average accessory price point was up 13.7% ($0.54). Accessories were 10.1% of revenues up from 8.9% in the pcp. Denim was 36.2% of revenue. Tops represented 33.9%.
 
Online sales rose 12.1% to $16 million. Those aren’t included in the comparable store sales number.   
 
Gross profit fell a bit from $87.1 million to $86.5 million. The gross profit margin was down from 41% to 40.1%.
 
Selling, general and administrative expenses were almost constant, falling from $50.4 million to $50.1 million. Net income declined just barely from $23.6 million to $23.2 million.
 
In the conference call, they noted that private label business was around 30% of sales compared to 28% in the pcp. In response to an analyst question about their target for private label, CEO Dennis Nelson responded, “…we don’t set a specific number of what we want private label to be. We evaluate the product with the brands, and we have our plans. But depending how strong the brands look and are performing, cuts into the percent of how — what our private label is. So private label will continue to grow, it’s just a matter of how much the brands will grow.”
 
The point, which I’ve noted before for Buckle, is that private label isn’t just a way to make some extra margin. It’s part of their strategy for branding Buckle and merchandising their store. I think that’s the right way for a retailer to approach private label.
 
That analyst also asked, “…And then out of the remaining third-party offerings you have, how much of that product is exclusive to Buckle?” Here was the response.
 
“I would say the majority of our product from the brands is exclusive. I don’t know if that would be 80-plus percent. It might vary by season. And sometimes, in season, we’ll pick up some of their product that is out of their line if something is performing and we don’t have time to either tweak the fit, or the color or styling details.”
 
I was a bit surprised by that answer. What I think he’s saying is that of the 70% of product that’s not proprietary, 80% of that is merchandise only Buckle has. I need to walk back through a Buckle store and look at their merchandising with that in mind. Are they saying that 80% of the non-owned brands that Buckle carries are created exclusively for Buckle? While that’s consistent with what’s going on in the relationship between brands and retailers in general, it surprises me that the number would be that high.
 
Buckle’s quarter, then, was not too good and not too bad. The most intriguing thing to me is the comment about so much of their merchandise being exclusive to Buckle. I haven’t followed Buckle all that closely, but I think I’ll start.

 

 

The Possible Rip Curl Deal

A couple of readers were thoughtful enough to send me articles on the possible sale of Rip Curl. You can read them here and here. What’s intriguing from my perspective is that the offers came along at the same time as the conditional TPG offer for Billabong. As you know, that’s in due diligence right now, though there’s no certainty a deal will be made. 

Rip Curl is a private company, but according to one of the articles it earned AUD 7.9 million in the year ended June 30, 2011 after making AUD 15.5 million for the year ended June 30, 2010. No numbers are given for the latest fiscal year results, but we do learn that, “During the 2012 financial year Rip Curl acquired 24 Rip Curl branded and multi-branded stores in Australia and South Africa.”
 
For all I know, Rip Curl had a spectacular fiscal 2012 and just thought it would be a good time to sell the company, but that seems unlikely given what we know about conditions in Australia. And if I were going to sell, I don’t think I’d look to do it at the same time a direct competitor was up for sale.
 
Anyway, just thought you might want to see these articles.      

 

 

Quiksilver’s July 31 Quarter: Net Income Rises due to Lower Tax Rate

Quik’s net income for the quarter rose 16% to $12.5 million compared to $10.7 million in the pcp (prior calendar period- same quarter the previous year). But the provision for income taxes fell from $9 million to $2.5 million or from 45.6% to 16.8%. Here’s what Quik says in their 10Q about why that happened.

“This decrease resulted primarily from a shift in the mix of income before tax between tax jurisdictions. As a result of our valuation allowance against deferred tax assets in the United States, no tax provision was recognized for income generated in the United States during the three months ended July 31, 2012.” 

Operating income in the Americas (don’t know how much of that was the U.S.) was $33.2 million. Due to a normal loss in corporate operations of $14.4 million (there was an operating profit of $7.3 million in Europe and $1.5 million in Asia/Pacific), the Americas actually provided 120.4% of the reported total operating income of $27.6 million. As stated, they recorded no tax provision for the U.S. part of that.    
 
Accounting for income taxes can be complex, tax rates can move around a lot (obviously), and the tax provision may or may not be indicative of how the business is doing fundamentally. Ignoring, then, the impact of the lower tax rate, how did Quiksilver do? As always, I’ll start with the GAAP (generally accepted accounting principles) numbers.
 
Sales rose 1.8% from $503.3 million to $512.4 million. They were up 10% in the Americas, down 13% in Europe and rose 9% in Asia/Pacific. In constant currency those numbers are, respectively, 12%, 0%, and 13%. That’s an 8% constant currency increase overall.
 
Wholesale revenues rose 5% to $370 million. Retail revenues were up 7% to $119 million. Comparative store retail sales were up 4%. All those numbers are in constant currency, and I really wish they’d give us the “as reported” numbers as well, though of course they aren’t required to. Ecommerce generated $23 million in revenues, or 4.5% of total revenue.
 
Still in constant currency, Quiksilver brand sales rose 4%. The numbers for Roxy and DC were 5% and 16% respectively. They go on to say:
 
“Fluctuations in quarterly brand revenues are highly dependent on the timing of shipments, replenishments of inventory in the retail channel and special order sales, and therefore, are not necessarily indicative of longer trends. Also, decisions regarding customer segmentation and distribution within our wholesale channel may affect net revenues in a manner that is not consistent from period to period.” [Emphasis added]
 
The first sentence in that quote was in their last 10Q. The second one is new. The 10Q wasn’t out at the time of the conference call, but one of the analysts, during the call, asked, “…maybe you could update us on how DC is doing in some of the new distribution hubs here?” referring, I assume to JC Penney.
 
America’s Region President Robert Colby responded, “We’re really happy with the performance. We’re really happy with the decision that we made.”
 
Another analyst followed up, asking, “…if there were any initial sell-ins of large product lines, particularly in the Americas. And in department stores may have driven some of the strong revenues in those — in that region.”
 
In response, Bob Colby gave another iteration of “We’re really happy!”
 
The analyst was having none of it and asked a little more directly “Can you talk at all about how much that might have — just the initial sales there may have driven the quarter?”
 
Bob Colby said, “I’d rather not comment.”
 
This is a great example of why I don’t do my analysis until I received and reviewed the SEC filed document. And it’s also a pretty good example of why companies like to do a press release and conference call before it’s out. I wish the analysts would rise up and refuse to participate in the call until they’d had time to review the filing. 
  
Total gross profit declined very slightly from $255.1 million to $253.5 million. As a percentage, the gross profit margin was down from 50.7% to 49.5%. “The decrease in our consolidated gross profit margin was primarily the result of higher levels of clearance business, discounting, a shift in channel mix and the impact of fluctuations in foreign currency exchange rates. These factors also, in various degrees, had an impact on each segment’s gross margin.”
 
Selling, general and administrative expenses (SG&A) rose from $221.2 million to $225.8 million. That increase “…was primarily due to costs associated with staff eliminations, as during the three months ended July 31, 2012, we enacted personnel reductions in all three of our operating segments to reduce our SG&A in the future.” The severance and restructuring expense was $3.9 million.
 
Operating income was down 18.8% from $33.9 million to $27.6 million. Basically, the gross margin decline more than offset the sales increase. Interest expense, at $14.8 million, was down from $15.8 million in the pcp. There was a foreign currency gain of $2.24 million compared to a gain of $1.46 million in the prior pcp.
 
That gets us to a pretax income of $14.98 million, down 24.2% from $19.74 million in the pcp. I’ve already talked about the income taxes and net income lines.
 
The balance sheet hasn’t changed that much from a year ago. The current ratio fell from 2.45 to 2.33 times and total debt to equity was basically the same, falling from 2.13 to 2.07. Receivables rose 3.3%. They were up 10% in the Americas, down 12% in Europe (reflecting economic conditions there) and up 28% in Asia/Pacific. 
 
Inventory was up 7.2% (15% in constant currency). It was up 2% in the Americas, 16% in Europe and 3% in Asia/Pacific. They note that the increase was “…primarily the result of lower revenues than we had planned in our European segment and, to a lesser extent, higher input costs.” 16% of their global inventory, we learn in the conference call, is prior seasons’ merchandise.
 
Total lines of credit and long term debt rose from $748 million to $783 million. Total equity rose from $551 million to $563 million.
 
CEO Bob McKnight, in his opening remarks in the conference call, referred to Quik’s three long term initiatives as “…strengthening our brands, expanding our business, and driving operational efficiencies. Hard to disagree with those.
 
He mentioned that “…Roxy launched its outdoor fitness line, which is projected to do about $6 million in sales its first year. We know what’s going on with DC at JC Penney. They didn’t say anything about Quiksilver’s women’s line.
 
You wouldn’t expect to hear about it in a conference call, but I’d love to be a fly on the wall at a meeting where Quiksilver management was discussing market positioning and how to grow sales given that positioning. As you know, I’ve wondered in the past where Quiksilver’s growth would come from, and have expressed some concern they would be too dependent on DC and push the brand too hard.
 
If Roxy succeeds as an outdoor fitness line, is it less attractive as a surf brand? Is DC still cool if it’s in JC Penney or, as I’ve been writing about, maybe distribution is less important if you control the points at which the customer touches your product? Skullcandy is probably the best industry example right now of a company trying to prove that’s true. If you can be cool at Fred Meyer……………………
 
Quiksilver’s sales increase was negated by the gross margin decline. The discussion in the conference call and the new language in the 10Q lead me to hypothesize that stocking the new DC channel had a significant positive impact on their revenue numbers. Their income would have been down if not for the decline in the income tax provision. Europe is obviously a very tough market right now, and not just for Quik. 
 
For all the things Quik is doing right, I pretty much have the same concerns I’ve expressed over the last year or two.  I should point out that a bunch of people apparently think I’m out of my mind, as the stock soared the day after Quik released its earnings.  We’ll see.


 

Tilly’s Quarter: The Connection Between Operations and Marketing

We need to start by recalling that Tilly’s converted from an S to a C corporation on May 2nd, 2012 and went public May 3rd.  That had an impact on its comparative financial statements.  Let’s review the GAAP results than look at that impact. 

Sales grew 20.5% to $105 million from $87.3 million in the pcp (prior calendar period- same quarter last year). They ended the quarter with 155 stores, up from 131 at the end of the pcp. Comparable store sales were up 5.1% compared to 15.2% in the pcp. Ecommerce sales were $9.8 million, or 9.3% of total sales.
 
The gross profit margin was essentially the same, rising one tenth of a percent to 29.6%. However, the merchandise margin fell by 0.3% but was offset by a 0.4% improvement in leveraging their costs over more stores and sales. Selling, general and administrative expense (sg&a) rose from $22.2 million to $34.5 million. As a percentage of sales, they rose from 25.4% to 32.8%.
 
As a result, they went from pretax income of $3.5 million in the pcp to a loss of $3.3 million. Net income fell from $3.5 million to a loss of $1.2 million.
 
Okay, now the IPO impact. There was “a one-time charge of $7.6 million, or 7.3% of net sales, to recognize life-to-date compensation expense for stock options that was triggered by the consummation of our IPO during the quarter.” That was charged to sg&a and without it, those expenses as a percent of sales rose only 0.1%.
 
The income tax result included a one-time $1 million net tax benefit that resulted from converting from an S to a C corporation as part of going public.
 
Tilly’s says that if you adjust their income statement for the stuff related to going public, their proforma net income for the quarter would have been $2.6 million instead of the GAAP loss of $1.2 million. That’s still down from the $3.5 million profit they reported in the pcp. However, they also provide a proforma income statement for the pcp, and say that profit would have been $1.7 million compared to the $3.5 million they reported.
 
The balance sheet is fine. Changes reflects the IPO, the growth of sales, and the opening of new stores.
 
Okay, those are the numbers. On to the fun stuff. As you know, “Tilly’s operates a chain of specialty retail stores featuring casual clothing, footwear and accessories for teens and young adults.”
 
 According to President and CEO Daniel Griesemer, They “…plan to capitalize on the significant opportunities we see to expand the Tilly’s action sports-inspired lifestyle brand, through the following four growth drivers. By expanding our store base, by driving comparable store sales increases, by growing our e-commerce business, and by increasing our operating margins.”
 
Fair enough I guess. That’s pretty much what every retailer wants to do. Ah, here’s a little more useful information. He goes on to say, “By flowing in merchandise to our stores five days a week, we continue to offer our customers new, on-trend and relative merchandise across a broad assortment of brands and categories. This also allows us to quickly identify and satisfy emerging fashion trends. We drove traffic to our stores by staying connected to our young dynamic multitasking customer as we engaged them through our catalogs, e-mails, in-store events and contests, social media and grassroots community programs, and traditional media.”
 
Here’s another quote from him: “One of the things that we have been good at for a long time is inventory discipline, keeping our inventory current and fresh and full of the most relevant product that our customer wants. Our dynamic business model is built around flowing newness into our stores almost on a daily basis, and addressing the opportunities that we have by reordering and getting back into and expanding key trending fashion trends and categories.”
 
Here’s one more, then I’ll stop. “Constantly flowing in newness and testing new brands, and so I am pleased that you saw it and we’re continuing to go forward with it.”
 
If you’ve been reading many of my articles over the last year or so, you’ll recognize some familiar themes here. Good inventory management that permits a focus on gross margin dollars rather than sales growth. The criticality of operating well. Connecting with your customers the way they want to connect with you. The importance of new brands. Identifying and being on trend. The blurring of the lines between brands and retailers and the additional pressures retailers will put on brands.
 
I doubt doing any of this was ever a bad idea; it just wasn’t so necessary. Note the imperative of a close connection between operations and marketing. Tilly’s talked about its promotions being executed as planned. That is, they weren’t done in response to what competitors were doing or because they had to dump some inventory that hadn’t sold. You won’t be able to take that approach if you’re logistics and inventory management aren’t right.
  
As usual, good strategic and operating ideas will, eventually, be adopted by most management teams- at least at companies that expect to prosper. When that happens, they cease to be a source of advantage. That seems to be what’s going on in our industry. It’s not that Tilly’s is doing anything wrong. Their history is one of success. But, as I’ve been pointing out, many companies are doing the same things. What was innovative begins to become standard practice.
 
I think we’re early in what I’d construe as a massive change in the consumer market and the retail/brand relationship. But if everybody is catching on, it’s time to give some consideration to what will happen next.

 

 

Zumiez Releases More Information on Blue Tomato

Life is so not fair. Here I am on vacation, vowing to just get the Zumiez analysis done. I do that, I send it out and now I can relax, right? Nah. Literally 20 minutes later, along comes an 8K/A from Zumiez filed with the SEC giving us the Blue Tomato financial statements.

Let’s try and keep this short. First, here’s the link to my article on Zumiez’s quarter. I noted in that article:

“The Blue Tomato acquisition closed on July 4th. They paid $74.8 million for it (59.5 million Euros actually). Blue Tomato has 5 retail stores in Austria and a big online business. Lord knows Zumiez didn’t pay that price for 5 stores so it’s clearly a really big online business. There are also potential additional payouts totaling $27.2 million at the current exchange rate, part of which is in Zumiez stock, through April 2015.”
 
The presentation of financial statements in Austria is different from the U.S., but my review of the notes suggests that accounting standards are similar. There’s actually a footnote describing the differences and for our purposes, they aren’t that different.
 
The April 30 balance sheet (numbers in Euros) for Blue Tomato shows current assets of 13.85 million. That includes merchandise inventory of 3.9 million and cash of 5.2 million. There are also trade receivables of almost 1 million which I wouldn’t necessary expect from a retailer, but things work differently in Europe. Maybe it’s just money due from the credit card companies.
 
Fixed assets are 2.6 million. I assume that’s the net value after depreciation. There is only 355,000 in intangible assets. Liabilities are 2.85 million, of which 1.85 million is bank loans and overdrafts. Equity is 9.26 million. The balance sheet then, is very solid.
 
The income statement is for the 2011/12 fiscal year, but it doesn’t say on the income statement what month that year ends. I’m guessing it’s April 30 since that’s the balance sheet date. Revenue from merchandise sale was 29.5 million. Expenses for materials and other purchased services were 16.78 million, giving a gross profit of 12.69 million, or 43%.
 
However, this is a retailer. Remember that in the U.S. a retailer would typically include in cost of goods sold certain salaries and occupancy costs. Blue Tomato doesn’t present its numbers that way. That’s neither right nor wrong- just different.
 
Total personnel expenses, we see next, were 3.4 million of which 20.5% was for payroll taxes and contributions. Blue Tomato had 137 employees. They report operating income of 4.7 million, but that includes “other expenses” of 4.05 million. That’s kind of a big number to not identify. I’ll check the footnotes. Nope, no note explaining that.
 
Blue Tomato’s net income for the year is 3.49 million, or 11.8% of revenue.
 
Zumiez goes on to provide us with some more information in the form of unaudited, proforma income statements for the year ended January 28, 2012 as if the Blue Tomato acquisition had occurred on January 30, 2011. As Zumiez points out, all we’re doing here is adjusting some numbers and applying U.S. generally accepted accounting principles, and there’s no reason to think this actually represents how the year would have gone. Still, it’s instructive.
 
The bottom line is that Zumiez reported a net income of $37.4 million in the year ending January 28, 2012. If you add Blue Tomato in and adjust its accounting to U.S. standards, the net income of the consolidated entity is $30.92 million, a decline of 17.3%. Since Blue Tomato made money, how come?
 
First, as I discussed in my original article, there’s a write up of inventory value of $2.2 million that increases the cost of goods sold. But the bigger number is the increase in selling, general and administrative expenses of $11.25 million. That includes $2.3 million of additional amortization expense for the acquired intangible assets, $200,000 of additional depreciation expense, and $8.7 million of future incentive payments to the owners of Blue Tomato.
 
There’s also a tax benefit of $2.3 million.
 
I guess everybody is trying to figure out if Zumiez got a good deal, or paid too much or what. It’s very much a strategic purchase which means we won’t really know for a while. Let’s put it this way; with the limited information I have, I’d say they paid a lot, but purchased a high quality business. If it continues to grow, and offers Zumiez international expansion opportunities, it will have been a good deal.

 

 

Zumiez’s July 28th Quarter; Forget the Numbers. I Might Have Had a Strategic Epiphany

Okay, I don’t mean it. No way I can ignore the financial results. It’s just not the way my mind works. But I was so struck with something President and CEO Rich Brooks said in their conference call that I wanted to start there. He said, as a brief part of a longer answer to an analyst’s question, “…we are an action sports lifestyle retailer.”

Well big deal, right? We all knew that. But for some reason, I paused, thought, and on the margin wrote, “Yeah, but is anybody else?”

That opened a mental floodgate. Well, obviously some independent, specialty retailers still are. And I guess some smaller brands (especially in hard goods) are all about action sports. But I perceive that most of our not small brands and multi-outlet retailers are more focused on youth culture than on action sports, though action sports is certainly an important part of that focus. Many of these brands and retailers would say they have their roots in action sports, or have a focus there, or however they put it, and they do. But more and more, with growth, their customers are increasingly removed from the action sports market.
 
The conventional wisdom, which I’ve supported, is that this is inevitable with growth, and is especially inevitable with public companies that have to seek regular growth. They use their roots in action sport to make their brand or stores or both attractive to the broader youth culture or fashion customer that they have to have to get the sales growth. Their target has to be the broader market. Being only an action sports brand or retailer probably restricts growth. 
 
Zumiez, on the other hand, starts with the action sports participant or close follower as their target, focuses there, and invites the broader customer base in if they’re interested. That doesn’t change as they grow. As they describe it, everything they do in their stores from the people they hire, to the way they merchandise, to the brands they sell are action sports based.
 
I suppose I’m oversimplifying this distinction to make a point- which I will eventually get to. Certainly some brands can argue that they are just as action sports focused as Zumiez. Yet as they work to grow their customer base past action sports, that argument gets harder to make.
 
To the extent this distinction is accurate, other brands and retailers are essentially building Zumiez’s market niche and competitive advantage for them. That’s why “…we are an action sports lifestyle retailer,” struck me. Zumiez’s competitors are doing its work for it. That’s my point.
 
Maybe I’m the only one surprised here. Zumiez’s management will tell you they’ve been pursuing this same market positioning since the company’s founding in 1978. And of course my analysis only becomes valid (if you think it is- can’t wait to hear) after the action sports market got much more inclusive, more broadly distributed, and of interest to really big players in the branded consumer products market. So to that extent, I guess Zumiez got a bit lucky.
 
Zumiez stuck to its strategy even as the market changed. Other brands and retailers chose to expand their focus with that market evolution. I’m not suggesting one is right and the other wrong, but it seems to have worked for Zumiez so far.
 
And, now those boring numbers. Probably shouldn’t say that. This will be where people stop reading.
 
Sales for the quarter ended July 28th were $135 million, up 20.4% from $112 million in the pcp (prior calendar period- same quarter last year). They ended the quarter with 457 stores in the U.S., 17 in Canada and five in Europe. Ecommerce sales were 6.9% of net sales compared to 5.3% in the pcp. Comparable store sales rose 9.5%. They ended the quarter with 50 more stores than a year ago.
 
The Blue Tomato acquisition closed on July 4th. They paid $74.8 million for it (59.5 million Euros actually). Blue Tomato has 5 retail stores in Austria and a big online business. Lord knows Zumiez didn’t pay that price for 5 stores so it’s clearly a really big online business. There are also potential additional payouts totaling $27.2 million at the current exchange rate, part of which is in Zumiez stock, through April 2015.
 
Acquisitions complicate financial statements a bit. Let me walk you through the impact. First, Blue Tomato contributed $1.5 million in net sales and a net loss of $600,000 during the quarter. There were $1.5 million in transaction expenses (stuff like legal fees) they booked as part of selling, general and administrative expense (sg&a) during the quarter. They also booked there $700,000 for the first anticipated incentive payment.
 
The inventory they acquired had to be written up $2.2 million and is being expensed to cost of goods sold over 5 months. That’s the period over which they expect to sell the inventory. Half a million of that was booked in the quarter and I guess most of the rest will be in the next.
 
There was also a $500,000 net foreign currency gain in the quarter, mostly from the Blue Tomato deal, that was part of other income.
 
We’re not quite done with Blue Tomato, but let me tell you that Zumiez had net income of $2.07 million in the quarter, down 19.5% from $2.59 million in the pcp. Zumiez shows some pro forma financial information “…as though the acquisition of Blue Tomato had occurred on January 30, 2011.” You can review Zumiez’s 10Q here if you’re interested in all the adjustments they made (see page 11). I’m sure you’re all rushing to see that.
 
What they report is that, on a proforma basis with Blue Tomato included, they would have had a profit of $930,000 this quarter and a loss of $1.07 million in the pcp.
 
And while we’re on one time event kind of stuff, you will recall that Zumiez move their home office and ecommerce fulfillment center. That cost them $1.3 million in the quarter.
 
The gross profit margin grew 1.4% from 33% to 34.4% in the pcp. Most of that came from product margin improvement of 1.2%. Sg&a expenses rose from $33.5 million to $42.6 million. As a percentage of sales, it rose from 29.8% to 31.6%. Most of the increase was the result of the Blue Tomato and relocation expenses already described.
 
Earnings before income taxes rose from $4 million to $4.8 million, but an increase in the tax rate from 35% to 56.5% left them with a lower net income. They “…estimate our effective tax rate will be adversely impacted by the tax effects of the acquisition of Blue Tomato.”  That’s what we’re seeing here. I’m not clear how long that impact lasts.
 
Let me see if I can work my way around to a closing by reviewing some comments that were made by Zumiez management in the conference call. CEO Brooks starts by talking about the continuing key drivers of the business; “…higher store productivity, domestic new store growth, greater penetration in e-commerce, and international expansion.”   He talks, as he has before, about Zumiez’s “…highly differentiated product assortments and exceptional in-store experience continues to attract and engage our core consumer…” Nothing new there.
 
Then, later, in response to an analyst question, he says, “I think our buyers do great job in terms of driving our margin forward and negotiating with our partners on price. I would also add that our inventory levels are, in terms of the quality of inventories, are in very good shape.” He also talks about how their brand selection, buying and inventory management means that most of their promotions are planned tactics as opposed to responses to market competitive conditions.
 
Further discussion is about the ongoing implementation of inventory assortment planning tools. “We’re talking,” he says, “about being able to, at a SKU level, be able to assortment plan on every brand category combination by week, by location. So, very powerful tools that allow us to build up from those base-level sort of plans up to what our overall open-to-buy planning is, and of course reconciling those things together.”
 
Finally, he talks about it becoming “…an omni-channel world.” Zumiez see online and brick and mortar as increasingly integrated going forward. He expects this integration to proceed “…to the point where I’m not sure I’m going to be able to tell you in future what’s driving volume and transaction in stores and what’s driving volume and transactions online because they’re going to be that tightly integrated. The consumer gets to choose and all that’s important is that we’re in every channel they want and the way they want us, with a great brand experience and the product they want.”
 
I’ve been pointing recently to how other companies are responding, in a way similar to Zumiez, to the power of the consumer, the need to offer them experiences (due to availability and lack of differentiation in product), the need to operate well and the tie in between those quality operations and your marketing, and the breakdown between the historical brand/retailer business model. You know- retailers becoming brands and brands becoming retailers.
 
You can see in Zumiez’s discussion how they see the pieces fitting together. Other companies have essentially said the same thing. I suppose they always did fit together, but in better economic times it wasn’t quite so important.
 
There is one fly in the ointment here. When Rick Brooks talks about his buyers doing a great job, what I hear is how hard they are squeezing their suppliers. Well, that’s their job. And it’s certainly true that their strategic positioning and investment in systems, which I have highlighted, may give them the ability to do that.
 
As everybody knows, the relationships between brands and retailers are evolving fast. But both sides still need to make money.
 
Zumiez made a strategic decision in acquiring Blue Tomato that in the short term (I’m not quite sure what “short term” means) has hurt their financial results and the market didn’t like it. Oh well. I think public companies are too quarter to quarter oriented anyway. We didn’t get any information about it this time, but I’m sure that some European stores are in Zumiez’s future now that they have a management team over there to lead implementation. As management emphasized, Blue Tomato’s culture is very similar to Zumiez’s. It will be interesting to see if they can pull off the same kind of brand positioning in Europe that Zumiez has in the U.S. when they do open more stores there.   

 

 

PacSun’s Quarter: Still Losing Money, But Elements of the Strategy Becoming Clearer

Strategies don’t bear fruit in a quarter, or even in a year. There’s still a lot of work to be done before we can say that PacSun’s strategy has been successful if only because the company is still losing money. The goal has been the same for a couple of years now; to make PacSun relevant to its target customers again. Let’s see how they’re doing.

First the bad news. As reported, PacSun had a net loss of $17.5 million in the quarter ended July 28th compared to a loss of $19.3 million in the pcp (prior calendar period- the same quarter the previous year). Here’s where you can see the 10Q yourself.

Sales, however, rose 4.7% from $200.9 million to $210.3 million. Gross margin rose from 23.6% to 27.5%. They credit 2.6% of the gross margin increase to the merchandise margin going from 48.8% to 51.4% “…due to an increase in initial markups and a decrease in promotions.” 1.1% of the gross margin was due to same store sales rising by 5% and some “…reduction in rent expense related to negotiations with our landlords.” Comparative store sales were up 7% in men’s and 2% in women’s. On line sales rose 15%. They mention in the conference call that they are seeing a higher average unit retail “…offsetting a modest decline in traffic.” They expect that to continue in their third quarter.
 
PacSun had 727 stores open at the end of the quarter compared to 821 in the pcp. They expect to end the year with 625 stores.
  
For any new readers, I’ll remind you that a brand’s gross margin is mostly its merchandise cost while a retailer’s gross margin adds other expenses to cost. In PacSun’s case this includes buying, distribution and occupancy expenses.
 
Selling, general and administrative expenses were essentially stable at $64 million. As a percentage of sales they fell from 31.8% to 30.2%. The loss from discontinued operations was zero compared to $1.8 million in the pcp.
 
That results in a loss from continuing operations after taxes of about $17.5 million for both periods. However, this year’s quarter includes an $8.2 million loss on a derivative liability that’s related to the 1,000 preferred shares of stock issued to Golden Gate Capital as part of the $60 million term loan PacSun received from it. The change in value has to be reported at fair value every quarter. If you look at their operating loss before that and taxes it fell from $16.5 million to $5.7 million.
 
The balance sheet shows a current ratio that fell slightly from 1.44 to 1.27 over the year. Total liabilities to equity improved from 1.43 times to 0.78 times. Cash on hand rose from $13 million to $34 million. Inventory declined 11.4% to $145 million, consistent with the closing of stores. More importantly, on a comparable store basis, it was down 6%. Shareholders’ equity fell by half, from $166 million to $82 million.
They reported $18 million in positive cash flow. Net cash used in operating activities declined from $43.7 million to $13.5 million.
 
I’m sure you’re all tired of boring numbers by now, so let’s get on to the fun, uplifting strategic stuff.
 
In his opening comments on the conference call, CEO Gary Schoenfeld described their strategy this way:
 
“…we continue to be focused on 3 main tenets of our strategy: authentic brands, trend-right merchandising and reestablishing a distinctive customer connection that once again makes PacSun synonymous with the creativity, optimism and diversity that is uniquely California.”
 
They talk about the important role of new brands. CEO Schoenfeld mentions how they are finding them at trade shows he’s just come back from.
 
It’s interesting to watch the relationship between brands and retailers evolve. Years ago, I cautioned new brands about getting too involved with big retailers too quickly. I wouldn’t give that advice anymore. There used to be a certain negative stigma to a brand jumping out of the core specialty channel too quickly. As the customer base has broadened, the number of core specialty retailers declined, and the sensitivity of large retailers to brand management improved, a strong relationship with a major retailer can jump start a small brand.
 
We all know retailers are building their own brands, and some brands have made exclusive arrangements with big retailers. I wonder if we won’t see large retailers trying to buy brands as they become important to that retailer.
 
New brands fit into PacSun’s positioning as a California lifestyle brand. Take a look at their Golden State of Mind web site. The web site “…allows the user to experience all things California in 6 key categories, including fashion, music, art, entertainment, action sports, and of course, with our brands.” For PacSun (and for most others I’d say) it’s not just about action sports anymore. Hasn’t been for a while.
 
Schoenfeld goes on to say, “Customers are experiencing our brand and our unique filter of California lifestyle through multiple touch points in our stores and online, and we believe this will continue to be a critical differentiator for PacSun as we reestablish and emotional connection with customers across the entire United States.” True, but of course they aren’t the only one trying to do it.
 
Now the next piece of the mix. Remember that before Gary Schoenfeld became CEO, PacSun was placing the same assortment in all its stores? He started the process of changing that. This involves improved or new systems with timely information about what’s selling where. But it also requires discussions with the brands you buy and the manufacturers of your owned brands and some changes in logistics and inventory management. It’s operations, but it’s also marketing. You can’t separate the two in the existing competitive environment.
 
One more quote from Gary Schoenfeld: 
 
“I think we have gotten better at how we segment between store groups. But all of that, I think we can continue to improve upon as we go forward. And then probably the fourth element that’s common to both genders has been just an overall effort towards reducing SKU count, and therefore, making the stores easier to shop and easier to showcase key brands on the Men’s side and key fashion ideas, as well as critical essentials business on the Women’s side.”
 
Regular readers will know I’ve been writing for years about how operating well is a requirement just to get the chance to compete- not a competitive advantage. And even more recently I’ve described how a number of industry companies are bringing together online and brick and mortar, controlling all their consumer touch points, and working to provide the unique experience the consumers is demanding.
As they describe it, that’s what PacSun is trying to do. I don’t have any doubt that it’s the right approach. The market is demanding it. Though there are savings from operating well, I see the strategy as costing some money to implement.
 
PacSun got the $60 million term loan from Golden Gate Capital to have the resources and buy some time to implement its strategy. Some of the quarter’s financial metrics are encouraging and, as I said, I think it’s the right strategy.  But others are taking the same approach and have more financial resources.
 
I’ll end where I started. Strategies don’t bear fruit in a quarter, or even a year. This is a work in progress.

 

 

Spy’s Expense Cuts

Spy announced on August 27 that they were reducing their North American and European employment by 20 positions, going to a distribution model in Europe (they had been direct previously), and spending less on marketing. They think these changes will cost them  $1.2 million in the quarter ($1.0 million in cash) during their 3rd quarter, but that they “…could result in annual operating cost savings of up to $6.0 million in 2013.”
 
Back on July 2nd, Spy filed an 8K announcing, among other things that they expected to raise some form of equity capital by August 31st. There has been no announcement that any equity has been raised.
 
When I wrote about Spy’s June 30 quarter, I pointed out that their majority shareholder had increased the line of credit to the company to $10 million (and that Spy owed him $15 million). I said (and had said before) that Spy’s brand focus was correct. I also said, “As long as Costa Brava is willing to fund them, they can continue to pursue their strategy.”
 
I feel strongly both ways about what Spy is doing. On the one hand, the balance sheet and cash run rate certainly seems to require expense reduction. On the other hand, their strategy has been to invest in the brand to get revenues to a level that could support the required marketing effort. For all the progress Spy has made in increasing brand sales, it looks like somebody think it hasn’t happened fast enough to justify the continuing required cash investment.
 
They don’t give a breakdown of exactly where the personnel and expense reductions happened. I’d be very interested to know that so I could better judge if this was a tactical decision to increase the U.S. focus or a more fundamental strategic decisions by funding source Costa Brava that that they couldn’t just keep pouring cash in.
 
What we do know from their 10Q is that in the quarter ended June 30, North American sales were $8.73 million and international only $740,000. You wonder how much expense there could be in Europe given the level of revenues there.  
 
Going from a direct to a distribution model in Europe does indeed reduce expenses. But it also reduces revenues since you aren’t going to be selling direct and your distributors will want to make a few Euros too. They didn’t indicate how much that reduction might be. Depends, I suppose, on the distributors and how quickly they can be up and running. 
 
I’ll look forward to their filling us in on how that transition is going. For all I know, this is a really positive development, but they haven’t supplied us with enough details to know that.

 

 

Billabong’s Year and New Plan; I Wish They’d Done This Sooner

Billabong’s fiscal year ended June 30. On August 27, they released their full year results and presented their promised strategic plan. The financial results were poor but not unexpected, coming in at the low end of their guidance. The good news is that it looks like they wrote off, wrote down, reserved for or expensed every item they could find that might possibly represent a problem or stand in the way of their new strategic plan. 

I refer to this as the “big bath” approach. That is, if things look bad and your audience is going to hate what you tell them anyway, might as well get all the bad news you can identify behind you. This is good because not only does it mean fewer negative influences going forward (both financially and in terms of management focus) but there’s a reasonable chance that some of these assets you’ve written down will turn out to have some value that will go right to the bottom line in future periods.
 
A really good time to do this is when you have a new Managing Director and CEO coming in and, as you’re aware, Launa Inman joined Billabong on May 9th, coming from Target Australia (no relationship t Target in the U.S. except that they license the name.
 
CEO Inman presented her strategic plan for the company, and I’ll get into the details below. Much of her approach is what I’d call blocking and tackling. That, by the way, is a very, very good thing. It’s fundamental, but it’s critical. Those of you who have followed my suggestions for how companies should be approaching a lower growth, consumer centric environment won’t be surprised that I like what she proposes for Billabong.
 
Housekeeping
 
Here are a few things to keep in mind as we go through this. First, all the numbers are in Australian Dollars unless I say otherwise. Second, “pcp” means prior calendar period.   Third, The Australian Dollar is worth US$ 1.03 today (August 31). On June 30, it was worth US$ 1.016. Fourth, if you want to review the financial report, conference call transcript, or the slides for the fiscal year review or new strategic plan, you can find them here.
 
The TPG Offer
 
I imagine most of you were hoping to find out what’s going on with the July 23rd offer from TPG International to buy Billabong for $1.45 a share. Me too. But all we found out on the conference call was that the confidentiality agreement had been signed and the due diligence commenced. However, in footnote 41 on page 123 of the financial report, I did find the following:
 
“There is no guarantee that, following the due diligence process, a transaction will be agreed or that the Board will recommend an offer at the current proposed offer price. In fact, the Board does not believe that the proposal reflects the fundamental value of the Group in the context of a change of control transaction.”
 
Billabong’s board of directors doesn’t think $1.45 is enough. As you’ve probably noticed, there’s some speculation that other buyers might be out there lurking in the lichens. This will be interesting to watch.
 
The Year’s Results
 
Here’s the broad brush. Billabong lost $276 million on revenue of $1.44 billion. Last year, they earned $119 million on revenue of $1.56 billion. Cost of goods sold rose from $728 million to $765 million. Gross margin fell from 53.3% to 47%.
 
I’m going to go ahead and present some of the other income statement numbers, but starting with sales, I’m going to go back to clarify and explain a bit.
Selling, general and administrative expenses (SG&A) rose 14.2% from $564.7 million to $645 million. Other expenses rose 275% from $144.8 million to $544 million. Last year’s pretax profit was $88.7 million. This year’s pretax loss was $522 million. There was an income tax benefit of $40 million this year and you have to then add in the $206 million gain on the sale of 48% of Nixon to get to the net income number.
 
Billabong operates in three segments. Australasia includes Australia, New Zealand, Japan, South Africa, Singapore, Malaysia, Indonesia, Thailand, South Korea and Hong Kong. The Americas is the U.S., Canada, Brazil, Peru and Chile. Europe is Austria, Belgium, the Czech Republic, England, France, Germany, Italy, Luxembourg, the Netherlands and Spain.
 
The Rest of the World “…relates to royalty receipts from third party operations.” I conclude that the countries listed in the three segments are where Billabong has its own operations. The royalties were $2.6 million during the year.
 
Here’s the revenues and EBITDAI for the three segments for the last two years. 
 
 
I know most of you know this, but EBITDAI is earnings before interest, taxes, depreciation, amortization and impairment charges. Call it the operating result. The impairment charges total $343 million. We’ll discuss them below.
 
Now, the plot thickens. Billabong adjusts the numbers above to “…exclude significant and exceptional items…” These are “…items associated with the strategic capital structure review…” 
 
“Significant income and cost items associated with the strategic capital structure review includes
but is not limited to, doubtful debts, inventory write downs and redundancies partially offset by the gain on sale of 51.5% of the Nixon business (significant items). Exceptional items include other costs and charges associated with certain initiatives outside the ordinary course of operations (exceptional items) (collectively significant and exceptional items).”
 
Here’s the numbers for the recent year with those items removed. 
 
 
It’s a miracle. Instead of an EBITDAI loss in its three main segments of $74 million, Billabong shows an EBITDAI profit of $118 million and a net income of $33.5 million instead of a loss of $275 million.
 
There is justification for making some of these adjustments, and I’m not against trying to show a true picture of operating results. But I’m not quite certain how bad debts and inventory can be removed from operating results. I mean, if some of the inventory ain’t worth much, and you can’t collect the receivables, that’s pretty much about how you operated I think. 
 
I guess the argument is that they identified and took these write downs because of their strategic review, and are starting fresh, have a new CEO, and just want to clear the decks (see “the Big Bath” discussion at the start of the article).
 
In the Australasia segment, they note that “Sales…increased over the pcp principally as a result of the inclusion of a full year of trading for the prior year acquisitions of SDS/Jetty Surf and Rush Surf in Australia.” I conclude revenues would have been at best even without that acquisition related revenue. They mention as factors reduced June shipments and a highly promotional environment. Australia represented 65% of the total segment revenues.   
 
In the Americas, they point to wholesale and retail performance in Canada as a major reason for the reduction in EBITDAI margins. They note issues with West 49 on a couple of occasions. The U. S. was 59% of this segment’s total revenue.    
 
They talk about the impact of sovereign debt issues in Europe having “… a significant adverse impact on consumer confidence and demand, especially in southern European territories…” The result was delays in shipments, weak in-season repeat business, and soft trading conditions in their owned retail. CEO Inman noted that Billabong has historically been very strong in Southern Europe. Unless you live under a rock somewhere, you know that things are pretty bad there. The comment in the conference call  that about 25% of their accounts in Europe having closed was indicative of the situation. France, interestingly, is 83% of the European segment’s total revenue for the year ended June 30, 2012 which further illustrates how bad Southern Europe must be if it can have the impact.
 
Wholesale revenues were $1.07 billion. However, that includes sales to owned retail. If you eliminate sales to owned retail, you get down to wholesale revenue for the year of $831 million. Retail revenues were $719.6 million. Billabong had 634 company owned stores at year end. Same store sales grew 1.4% in the U.S., but fell 10.4% in Canada, 1.9% in Europe, and 3.7% in Australia.  
 
Let’s move on now and look at expenses.
 
The cost of goods sold amount includes $73.5 million of the “significant” items. This includes both a loss on inventory already sold as well as an allowance for writing down inventory that is “realizable below cost.” Total June 30 inventory was $293 million, so that’s a pretty big number. It also goes a long way towards explaining the decline in the gross margin.
 
There’s a pretty long list of “significant” items included in the general and administrative expenses. I thought the best thing to do was just pull the list from the financial report.
 
 
There was another $6.5 million as well, bringing the total to $117 million.
 
As noted above, SG&A totaled $645 million for the year including this $117 million. The $33 million doubtful account expense is a result of their decision to stop working with certain wholesale accounts. That decision, Billabong believes, means the receivables are less likely to be collected and so they’ve taken a provision for them.
 
Billabong closed 58 stores during the year ended June 30, and expects to close an additional 82 during this year. That explains the early termination expense of $58 million.
 
Just to remind everybody, most of these large expenses (and the inventory charges) ultimately free up working capital and reduces annual expenses. So while it hurts in the period you take these charges, it’s a continuing benefit in future periods.
 
Down in other expenses there’s a $343 million charge mostly for impairment of goodwill, brands and intangibles. This is a noncash charge, but it is a real indication of declining expected cash flow and value of the assets.   Along these, lines we see in other income a credit of $22 million for a reduction in already booked earn outs for acquisitions.
 
Equity on the balance sheet fell as a result of the loss from $1.196 billion to $1.027 billion in spite of the gain on the sale of Nixon and the equity raised. But total liabilities fell by 47% from $834 million to $441 million. The total liabilities to equity ratio stayed constant at 1.02 times.
 
Cash rose from $145 million to $317 million but the current ratio deteriorated, going from 2.34 times to 1.47 times. However, that’s mostly because current borrowings rose from $15 million to $229 million, while longer term borrowings fell from $597 million to $249 billion.
 
Receivables fell by 34.5% reflecting in part the elimination of Nixon receivables as well the write down of $33 million for doubtful accounts. Impaired receivables rose from $21 million to $52 million over the year. Just because it is classified as impaired doesn’t mean all or part of a receivable won’t be collected. Billabong increased the provision for its impaired receivables from $20 to $40 million.
 
I guess the way to look at the financials- and especially all the write downs and impairment charges- is to say that they represent an acknowledgement of some mistakes made and opportunities to do some things better.  The question then becomes if they have identified the mistakes and what are they going to do differently. That takes us to CEO Launa Inman’s strategic presentation.
 
What’s the Plan?
 
I thought the meat of the presentation started when she looked at Billabong’s challenges. Externally, these were the “unprecedented macroeconomic environment,” the impact on the Billabong brand of the shrinking account base, and the strength of the Australian dollar.
 
Internally, the challenges she focused on included the organization’s inability to keep pace with its global expansion, the poor performance of the Billabong brand, problems in implementing the retail strategy, and issues with the supply chain costs and responsiveness. That last one includes not just where you have stuff made, but how you move it and how you manage your inventory. It has a lot to do with information systems, or the lack of them. 
 
I want to make two points here. The first is that the internal challenges would have been, and were, challenges even if the external ones hadn’t been as severe. Cash flow and fast growth, I’ve said a time or two, covers up a lot of problems. When the good times ended, the problems became harder to ignore and got meaningful quickly.
 
Second, Billabong had tended (before West 49) to acquire strong brands with solid management and, I’m told, let them run pretty independently. I liked that approach, but you can see how it could create some inefficiencies a company can’t afford when times aren’t quite so good even if the management teams at each company ran their brands well. CEO Inman noted, “One of the things we as an organization have is great entrepreneurs who really understand the customer in many ways but yet at the same time we’ve never really analyzed the data to ensure that everything we do going forward has facts and is fact based so that we can make clear and concise decisions. “      
 
They started to address their challenges by collecting some information. They spent $20 million on consultants doing it. I like the sound of that.   They measured the size of their markets. They did extensive customer research in the U.S., Australia, and France. They did it for all their brands and for snow, skate, and surf. Who are our customers, how do they perceive us, and why do they buy from us Billabong wanted to know. CEO Inman noted, “This was in fact the first time that this research has ever been actually done.”
 
Part of their work with consultants was “… to have a real deep dive into the profitability of the brands, of the actual retail outlets, the supply chain and also even look at the opportunities of e-commerce.”
 
How you can run a business without that information (as best you can get it) is beyond me, and I think it’s great they started with this research even at a time when money was tight. You can’t fix it if you don’t know what’s broken, and an objective, outside, opinion not based on anecdotal evidence is a good place to start.
 
Billabong, as part of its research, benchmarked itself against leading brands (not just in action sports) to see where it stood. Among the things they found out was that “…We had the highest awareness within the board sport market but yet for all that we weren’t really differentiated.”
 
So what are they going to do? They’ve got short, medium and long term plans and you really ought to review the presentation yourself at the Billabong web site. This damned article is already 2,500 words and I’m not done yet. I hope somebody actually reads this far.
 

 

 

Billabong is going to measure, measure, measure. Launa Inman thinks if you don’t measure stuff, it doesn’t get done and that’s certainly my experience. I’m guessing this might be a new experience for some of the brand managers at the level I expect it to happen.
 
They are going to be consumer centric in everything they do. I hope that means they are going to work very hard to control the consumers’ experience at every point where Billabong touches them.  That’s just the environment we’re in. The consumer has perfect information and endless choices. They don’t need you- you need them. Consumers take for granted the product. What you have to give them is a good experience.
 
They are going to focus particular attention on RVCA, DaKine and Element. These are the three brands identified by their research as having the greatest growth opportunities. That doesn’t mean there aren’t opportunities in other brands, but you if you focus everywhere, you focus nowhere.
 
They also talked about simplification. Billabong has 25,239 unique styles, 500 suppliers, something like 13,000 wholesale customers, and 625 stores (we know this number is going down). Those stores are under 15 names and they have 35 web sites. Aside from the customer confusion, imagine the costs savings from rationalizing this a bit. 
 
Billabong has imagined. They found, during their research, that 34% of their styles give them 1% of their sales. They must have just fallen off their chairs when they saw that. I don’t think I would have believed it the first time I heard it. They are going to cut the number of styles by 15% this year. When they see how that works out, they’re going to look to cut it another 15% next year. It cuts costs, but it also “…enables us to concentrate on delivering the correct proposition to the consumer.”
 
Years and years ago, I commented on the snowboard industry’s tendency to increase the number of styles they offered as a response to what their competitors were doing, rather than focusing on what their customers wanted. I guess Billabong is figuring that out too.
 
Moving right along on simplification, they noted that that 85% of product purchases come from 19% (that’s 95 out of 500) of suppliers. What do you think is going to happen to their number of suppliers? I’d be really curious to know how many suppliers go away just from cutting the 34% of styles that give them 1% of sales.
 
Speaking of interesting statistics, Billabong found that 80% of their sales came from 11% of their customers. You can hardly go wrong by focusing on what that 11% want from you. I’d go so far as to say that will probably solidify brand positioning and perception by focusing there. Here are a couple of quotes from Launa Inman that are related to this.
 
“This is all about the experience. It’s all about making them [the customer] feel part of the tribe, and that what we need to work on.”
 
“When we analyzed the issues that have faced the retail, there were some stand-outs, and the most important one is the ability of the organization to integrate the brands as they bought them. The second thing is we were not consumer- and customer-centric enough, but that is changing. In our quest to try and increase profitability, we’ve started to push our own family brands and without understanding whether that was right for the customer, and those are the things that we are now going to be doing.”
 
One of the things that’s going to be required to do all this is better systems. “That means that we need to have organizational design and structure. We need to relook at our IT systems. No strategy can be carried out today unless it is underpinned by good IT.”
 
As I pass 3,000 words, I find myself desiring to figure out how to end this. I haven’t covered everything I’d like to cover, but let’s try and summarize and reach some conclusions.
 
Let’s start with something CFO Craig White said during the question and answer part of the conference call.
 
“Essentially, if you look at the next four years, what you should expect to see is reasonably modest revenue growth, but real margin expansion as we get leverage through improvements in the supply chain and so on…”
 
I think he’s saying, and I agree, that revenue growth isn’t going to be easy to come by as difficult economic conditions persist, but that there are a lot of opportunities to bring more dollars to the operating profit line by running the business better. In Billabong’s case, it may represent the best way to improve profitability in the next year or two.
 
As I’ve written, operating efficiently can no longer provide a strategic advantage. It’s a minimum bar that gives you the opportunity to compete. Companies like VF and Nike, and now Billabong, have figured this out. And as I said in the title, I wish they’d figured it out sooner.
 
But it isn’t just about operating efficiently. Operating well saves you a lot of money. Just as importantly, it gets the right product in front of the right potential customers with the right presentation in a coordinated way at the right time. You have to be consumer centric, and good operations are a critical part of that.
 
When brands started becoming retailers, and retailers brands, it seemed to be focused on generating a little more gross margin (less than most people think- running retail is expensive) and responding to your competitors. What really mattered, however, was that it allowed better control of distribution, and the ability to manage the points of contact with your consumer and the quality of the experience you offered them.
 
Billabong is saying they’ve figured that out and have a strategy to achieve it based on solid data they worked hard to get. It’s kind of conceptually simple, but not quite so easy to implement. As they acknowledge, it’s a multiyear process.
 
It’s also going to require an evolution of their culture. How do you balance entrepreneurial people with the intention to “…totally integrate, in time, our single brands as well as our pure play e-commerce, and also our bricks and mortar.” That may prove to be the most challenging part of the whole plan.